Refund policy

The XCIV.ai Opponent Scouting Worksheet is a digital download, so all sales are final and we can't offer refunds once the file has been delivered.

If something goes wrong, we'll make it right. If your file is corrupted, won't open, or won't download, email zack@xciv.ai within 14 days of purchase with your order number. We'll send you a working copy or, if we can't fix it, give you a full refund.

Refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.